MaximalBet Privacy Policy

At MaximalBet, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access and use our platform at maximalbet2.com. By using our services — including the MaximalBet Casino app, our sportsbook, and all associated features — you agree to the practices described in this document. We encourage you to read this policy carefully before registering or logging into your account.

1. Who We Are

Our MaximalBet Online Casino is operated by Maximalbet LTD, registered at Barge Straat 1, with a subsidiary located at Hollandia 24. The domain is operated by LAVA Entertainment DS DV. We hold a Curacao Master License (reference 34389464EU) and operate under a Mexico permit (DEAJS/SCFVF/P-06/2005) issued by the General Directorate of Games & Sweepstakes. As the data controller, we are responsible for how your personal data is processed in connection with your use of our services.

2. Information We Collect

When you register a MaximalBet Casino login or use our platform, we may collect the following categories of personal data:

2.1 Registration and Account Data

• Full name, date of birth, and nationality
• Email address and contact details
• Username and password (stored in encrypted form)
• Copies of identity documents for KYC verification

2.2 Financial and Transaction Data

• Deposit and withdrawal history
• Payment method details (e.g., Bitcoin/crypto wallet addresses, iDEAL, Neosurf, Interac e-Transfer, Multibanco, MB WAY)
• Bonus code usage, including MaximalBet bonus redemptions and free spin activations

2.3 Technical and Usage Data

• IP address, browser type, and device identifiers
• Session data and pages visited on our platform
• App usage data when you access our services via the MaximalBet app
• Cookies and similar tracking technologies

3. How We Use Your Information

We at MaximalBet use the data we collect for the following purposes:

• To create and manage your player account and enable your MaximalBet login
• To process deposits and withdrawals in currencies including GBP, EUR, USD, and crypto
• To verify your identity and comply with anti-money laundering (AML) regulations
• To provide customer support via our 24/7 live chat and email channels
• To administer bonuses, including our Welcome Package, Monday Cashback, Missions Board, Tournaments, and our loyalty Shop
• To improve the performance of our MaximalBet Casino app and web platform
• To send you promotional communications where you have given your consent
• To meet our legal and regulatory obligations under applicable licensing authorities

4. Legal Basis for Processing

Our MaximalBet Online Casino processes your personal data on the following legal grounds:

• Contractual necessity — to fulfil our obligations when you use our services
• Legal obligation — to comply with licensing, AML, and Know Your Customer (KYC) requirements
• Legitimate interests — to prevent fraud, ensure platform security, and improve our services
• Consent — for marketing communications and non-essential cookies, which you may withdraw at any time

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our platform. At MaximalBet, cookies help us recognise returning visitors, remember your preferences, and analyse how our site is used. You may manage cookie preferences through your browser settings; however, disabling certain cookies may affect the functionality of our services, including the MaximalBet Casino login process and session continuity.

6. Data Sharing and Third Parties

We do not sell your personal data. However, we may share your information with trusted third parties in the following circumstances:

• Game providers — including Betsoft, Nolimit City, Hacksaw Gaming, Amatic, IGT, Konami, and others, to deliver our 3,000+ game library
• Payment processors — to facilitate secure transactions
• Regulatory authorities — including the Curacao licensing body and Mexico's General Directorate of Games & Sweepstakes, when required by law
• IT and security service providers — to maintain the security and availability of our platform
• KYC and fraud prevention partners — to verify identity and protect against fraudulent activity

All third parties we engage are required to handle your data securely and in accordance with applicable data protection standards.

7. Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by our licensing obligations and applicable law. Financial records and identity verification data may be retained for a minimum of five years following account closure to meet AML regulatory requirements.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data held by us:

• The right to access the personal data we hold about you
• The right to request correction of inaccurate data
• The right to request deletion of your data (subject to legal retention obligations)
• The right to withdraw consent for marketing communications at any time
• The right to object to certain types of processing
• The right to data portability, where applicable

To exercise any of these rights, please contact our support team via 24/7 live chat or email. We will respond to your request within a reasonable timeframe in accordance with applicable regulations.

9. Security Measures

We implement industry-standard technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Our MaximalBet platform uses SSL encryption across all data transmissions. Access to sensitive account data is restricted to authorised personnel only, and we conduct regular security assessments to maintain the integrity of our systems.

10. Responsible Gaming and Data

As part of our commitment to player welfare, we may use your account data to monitor for signs of problem gambling and to apply responsible gaming tools such as deposit limits, self-exclusion, and session reminders. This processing is carried out in your legitimate interest and in compliance with our licensing obligations.

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. When we make material changes, we will notify you via email or a prominent notice on our platform. We encourage you to review this policy periodically. Continued use of our services after any updates constitutes your acceptance of the revised terms.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please reach out to our support team. We at MaximalBet are available 24/7 via live chat on our website or through email. We are committed to addressing your concerns promptly and transparently.